I posted a great review of Mozy 12 months ago. I even used the word "snazzy".
Sorry to be a pain, but is it normal that I've been waiting 24 hrs for an 8 byte doc to be made available for restore?
That puts a great fear in my heart of what would happen if I needed to restore 18GB….
2nd November 2007
I'm using the Mac client and am trying to restore my "documents" folder. The online archive suggests a file size of 700MB and 4,000 files. When I get the restore email, it is for 200MB and 700+ files.
I've tried twice now, and online it says its restoring less files but then the download is for far fewer files…
2nd February 2008
I haven't used mozy since the problems in november. I've downloaded RC1- it's has caused kernel panics, uses excessive memory (1GB) and has crashed on every attempted backup. I'm even running a fresh install of 10.5…
I really am a very unhappy customer having paid for this service- which was useless when it came to restoring my machine and your support was very sad too. I test lots of beta products and you really shouldn't be charging for this software.
"I always suggest that as the Mac client does work wonderfully for many users, myself included, but there are those times where it doesn't work so well.
I can extend your account by a couple months if you wish to continue using our service."
3rd Feb 2008 (This was after the crash!)
The problem isn't just with the mac client- it was server side. Of the 50+GB i had uploaded, when it came time to restore, only 30-odd GB was available. The restore files that I configured online and downloaded contained a fraction of the files they should have.
And here's the answer:
I took a look at the restore that only was able to recover 768 of 5937. It looks like a good chunk of those files are bundles or packages, which weren't supported until 0.9.0.0. I'm not sure why the others weren't able to be recovered. When that happens, we can do whatever we need to do to get the files back.
Except that they DID NOTHING to get them back for me!